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National and State Healthcare Safety and Quality Resources

Memorial Healthcare System participates in the public reporting of health care service results and quality data to help consumers make informed health care decisions. There are numerous public resources available. Listed below are some national and state programs and organizations that promote quality health care services and provide information related to hospital comparisons, health outcomes data and quality measures. Please be advised that no one website should be used to determine where or how you receive your health care services. We suggest you consult your physician, family, and insurance plan to assist with your healthcare decisions.

Agency for Healthcare Research and Quality (AHRQ)

The Agency for Healthcare Research and Quality (AHRQ), a part of the US Department of Health and Human Services, conducts health care services research in several areas, including quality improvement, patient safety and outcomes. AHRQ partners with the public and private sectors to determine whether certain practices are effective. In addition to conducting and funding research, the AHRQ assists as this information and knowledge are applied in the delivery of health care services and policy making. www.ahrq.gov/consumer A section of the AHRQ website is dedicated to providing information to consumers and patients. Some of the available information includes:

AHCA's Florida Health Finder

The Florida Agency for Health Care Administration (AHCA) created the Florida Health Finder website to provide Florida residents with health care service information and data. The website includes comparisons of hospitals, ambulatory (same-day) surgery centers, health care plans, nursing homes and prescription drug prices. The hospital comparisons provide information on length of stay (LOS) and hospital charges, along with readmission, mortality, complication and infection rates by procedure/condition. Hospital profiles include ownership, number of beds, hospital health care services/characteristics, mortality rates for inpatient procedures and conditions, and the number of procedures done in each area. In addition, you can search for healthcare professionals' licensure information and practitioner profiles. There is a wealth of additional information available to assist consumers making health care service decisions. floridahealthfinder.gov

Centers for Medicare and Medicaid Services (CMS)

The Centers for Medicare and Medicaid Services (CMS), a federal agency, oversees many health care programs, including Medicare, Medicaid, SCHIP (State Children's Health Insurance Program), and HIPAA (Health Insurance Portability and Accountability Act). The CMS website contains information related to these health care programs and additional tools comparing Medicare health plans, dialysis facilities and nursing homes. cms.hhs.gov

Hospital Compare

Hospital Compare, set up jointly by the federal Centers for Medicare and Medicaid Services, provides information related to the following conditions: heart attack, heart failure, pneumonia and surgical care improvement/surgical infection prevention. It allows you to compare up to 12 hospitals at one time. For each generated graph, data is compared with the average for all reporting hospitals in the United States and Florida, as well as the hospitals you select. hospitalcompare.hhs.gov

Institute for Healthcare Improvement (IHI)

The Institute for Healthcare Improvement (IHI), a not-for-profit organization, works to bring about change and improvements in the delivery of health care services worldwide through such campaigns as the 100,000 Lives Campaign and the 5 Million Lives Campaign, and through efforts to improve patient care by being action-oriented and results-driven. Voluntary participants worked toward a unified goal of protecting patients from five million incidents of medical harm from December 2006 to December 2008. This program was based on the implementation of 12 changes in the delivery of health care services that would decrease patient errors and the associated deaths. ihi.org

National Patient Safety Goals

The Joint Commission sets National Patient Safety Goals and requirements on an annual basis. The process is overseen by a panel of patient safety experts from a wide variety of health care professions and settings. Following extensive review of data, literature and information from numerous health care stakeholders, the goals are developed and updated to reflect national priorities. jointcommission.org/patientsafety/nationalpatientsafetygoals

Speak Up™

A Joint Commission patient safety initiative, the Speak Up™ program is dedicated to empowering patients and families to increase their involvement in the delivery of their health care services. This will help prevent medical errors and adverse outcomes, and lead to high-quality care in a safer environment. You will find informative brochures and videos describing how you, as a patient or family member, can do the following:

  • Help prevent errors in care for surgical patients
  • Prevent infection
  • Prevent medication mistakes
  • Prevent medical test mistakes
  • Become informed about research studies
  • Become informed about organ donation
  • Plan for recovery


The Joint Commission

The Joint Commission is an independent, not-for-profit organization that both evaluates and accredits healthcare organizations. All of the hospitals within the Memorial Healthcare System are accredited by The Joint Commission. This accreditation represents our commitment to safety and quality and is recognized nationwide. jointcommission.org

The Quality Report

The Quality Report is a document that provides the general public and health care professionals with relevant and useful information regarding the quality and safety of Joint Commission-accredited organizations. This tool allows you to search for hospitals by state, organization name or ZIP code. The quality report includes the accreditation decision by The Joint Commission, accredited programs and survey dates, compliance with national patient safety goals as set forth by The Joint Commission each year, and the locations of health care and services offered. qualitycheck.org


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